Frequently Asked Questions
How much is shipping?
Shipping options and rates are calculated at checkout based on the products in your cart and your delivery address. Some products may qualify for free shipping.
Can items in the same order arrive separately?
Yes. Better Pet Finds works with multiple fulfillment partners, so items from the same order may ship separately and arrive at different times.
How do I track my order?
When tracking information is available, it will be sent to the email address used at checkout.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. Once an order has entered fulfillment, changes or cancellation may no longer be possible.
How do returns work?
Contact us before sending anything back. Return instructions and eligibility can vary by item and fulfillment partner. Please include your order number and the reason for the return.
What if my item arrives damaged or incorrect?
Contact us with your order number and clear photos of the item and packaging. We will review the issue and work with the fulfillment partner on the appropriate resolution.
How can I contact Better Pet Finds?
Use our Contact page or email inaldojunior@vegroupusa.com. If your message is about an order, include your order number.